Teach yourself about account management.
On Wednesday, April 1st, 2020, we began delivering a free B2B sales training course via bite-sized posts on the SalesSense LinkedIn company page. This page presents the posts in part fourteen - customer account management.
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Part Fifteen - Customer Account Management
Managing the customer relationship. 15.0
Connect with the customer's vision and mission. 15.1
Connect with the customer's vision and mission - examples. 15.11
Connect with the customer's vision and mission - how to know it. 15.12
Maintaining and improving operational relationships. 15.2
Becoming a trusted advisor - definition. 15.3
Becoming a trusted advisor - personality differences. 15.31
Becoming a trusted advisor - personality characteristics assessment. 15.32
Becoming a trusted advisor - how to recognise personality differences. 15.33
Becoming a trusted advisor - how to adapt for personality differences. 15.34
How to climb the trust hill faster. 15.35
Becoming a trusted advisor - summary. 15.36
Strategic supplier status assessment. 15.4
Progressing towards strategic supplier status. 15.41
Developing the business impact of what you sell. 15.42
Increasing customer executive support for what you sell. 15.43
Expanding customer use of what you sell. 15.44
Recruiting customer champions for what you sell. 15.45
Prepare and maintain a customer account plan. 15.5
Use a customer account plan template. 15.51
Have this B2B sales training course or any element delivered for groups or individuals through virtual classroom sales training sessions or one-to-one coaching. Call +44 (0)1392 851500 or email jimm@salessense.co.uk for details.