How to develop communication skills and become more persuasive - ideas that improve selling skills and increase sales performance.
Why are so many new ideas a tough sell? Isn't it true, as the old saying goes, that if you invent a better mousetrap, the world will beat a path to your door?
No, that's baloney! In fact, it's never been less true. For a variety of reasons. For starters, people everywhere have become savvier, sceptical, and even cynical. We've all become more jaded about advertising, more suspicious of political claims, and less trusting of those who bring us a message, any message - even one that may be in our best interest.
Second, and most important, many people just aren't skilled at the art of persuading. No matter how brilliant your idea, no matter how technically advanced or economically sound it may be, it'll go nowhere unless you get others to go along with it. And the only way you do that is by persuading them, by communicating clearly why they really should want to do what you really need done.
Learning to improve our persuasiveness is both easier and harder than it used to be. Easier because we've now got E-mail and voice mail, CD-ROMS and cellular phones, satellites and skywriting, and a vast array of other tools for communicating. But it's also more difficult in that the deluge of messages and ill-equipped messengers cheapens them all. So nowadays, it's more crucial than ever to hone the skills that heighten our power of persuasion.
Here are three ideas for making yourself more persuasive:
1. Shift your focus to others. There's an old story of a young lady who was taken to dinner one evening by William Gladstone and then the following evening by Benjamin Disraeli, both eminent British statesmen in the late nineteenth century. "When I left the dining room after sitting next to Mr. Gladstone, I thought he was the cleverest man in England," she said. "But after sitting next to Mr. Disraeli, I thought I was the cleverest woman in England."
If you practice attentiveness to others, you'll find it does wonders for both of you. They'll enjoy it; so will you. And together you'll accomplish much more.
2. Empower others. Skilful persuaders send out the message, spoken or unspoken, that they appreciate others' abilities. For example, Minnesota Mining & Manufacturing (3M), the $15-billion-a-year firm famed for its innovation, leaders still utter-and follow-the maxims of William McKnight, its legendary leader for half a century:
- "Listen to anybody with an idea."...
- "Encourage experimental doodling."...
- "If you put fences around people, you get sheep; give people the room they need."
3. Hone your sense of humour. While being wheeled into the operating room after being shot by a would-be assassin, the ever-persuasive President Ronald Reagan got a chuckle when he wisecracked, "I hope the doctor is a Republican." We may not all be so cool in a crisis, but we can all profit by not taking ourselves too seriously.
Copyright © 2004 by Dr. Tony Alessandra, used with permission. For feedback or information regarding Tony's products or services, please contact us at firstname.lastname@example.org, http://www.alessandra.com, +001-(760) 603 8110 or FAX +001 (760) 603 8010.
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