Sales Assessment Resources for Managers

Assessment questions suitable for training needs assessment, recruitment selection, and sales coaching.

Sales Skills Assessment

Use these tools to rate abilities, inspire development, train without a trainer, evaluate individual and team effectiveness, identify training needs, and select the right people.

Bespoke unbranded solutions are available for larger organisation, management consultants, and trainers.

Identify the easy ways to increase performance and customer service staff effectiveness. Eliminate or minimise weaknesses. Discover new ways to deal with obstacles and improve results through a unique combination of self-assessment and validation. Use the tools over and over to drive improvement. Unlimited single person use means ongoing access to powerful resources for individuals, managers, coaching staff, trainers, and consultants. Measurement relies on competency based direct questioning techniques that cause participants to reveal skills, abilities, and habits. There are no psychometrics involved.

Customer Service Skills Assessment

Feedback in the form of single glance radar charts represents sales review and validation results to highlight the most important issues and the most significant opportunities. Accompanying reports and development tools offer specific, 'low cost' or 'no cost' guides to improvement. Easy to use tools enable managers, coaching staff, trainers, and other professionals to provide independent objective feedback.

The following reviews and validations are available for use online. Follow the links for more specific information:

Validation by a SalesSense coach In a 90 minute telephone interview, an accredited SalesSense coach asks a series of structured questions that reveal ability. This provides an independent evaluation of skills and habits. The coach provides a written report revealing in depth analysis of strengths and weaknesses together with development recommendations. Review by a line manager, in house coach, or consultant Using a dedicated tool, managers, in-house coaching staff or designated external professionals can assess skills and habits of staff. Those who know the participants well, can use the tool independently. Others can use it to guide a review interview or to rate responses from self-assessment questionnaires. Review and Validation Benefits 1. Customer facing staff are prompted to examine their strengths and weaknesses and learn how they can improve strengths and address weaknesses. Improvements feed through into increased results. 2. Managers acquire a structured, factual, non judgemental tool that supports effective feedback and coaching. 3. The feedback reports and downloads present recommendations that do not depend on the services of a third party. Managers gain resources that support coaching and can be used to begin making improvements immediately. 4. Managers gain an additional means of measuring staff effectiveness. Results alone don't provide improvement indicators. 5. Self-assessments and reviews help managers and participants complete appraisals. 5. Having new-hire prospects complete assessments reduces hiring mistakes. Interviewers can use the review tools to guide interviews and ensure that abilities are carefully and objectively assessed.

 

Review and Validation Applications Maximising Sales Productivity and Results Sales Review results help managers move team performance towards the optimum by providing specific, evidence based pointers for improvements. Guidance for Individual Development Reviews identify and quantify opportunities for individual development. The feedback provides a sound base for individuals and their managers to discuss and prioritise a development plan that will lead to increased competence, rising performance, and personal growth. Training Needs Analysis As a means to determine training priorities, the assessments and reviews eliminate the guesswork and provide a quantitative and qualitative evaluation of strengths and weaknesses. Recruitment and Selection Testing is a practical means for improving hiring consistency and reducing hiring mistakes. Having candidates take assessments provides feedback that can be used to guide an interview. Reviews provide a set of supplementary questions that reveal skills, habits, and competence. Giving People the Right Assignments The feedback provides a practical and efficient way to answer the question, "Who is most suited for a particular assignment"? No two opportunities or customers are the same. Making assignments based on individual suitability offers another way to maximise team productivity. More information:

If you are looking for ways to assess sales skills, interview questions for recruitment selection, tools to support sales coaching, or materials for training needs assessment, we can help. Telephone +44 (0)1392 851500 for more information. We will be pleased to learn about your needs or talk through some options. Alternatively, send an email to custserv@salessense.co.uk for a prompt reply or use the contact form here.

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