General terms applicable to all sections

1. All prices are as displayed on this web site are subject to written confirmation and unless otherwise communicated in writing exclude applicable taxes such as VAT.

2. All prices are stated in pounds sterling.

3. Payment may be made by credit card, electronic transfer, cheque, or bankers draft. Cheques and bankers drafts should be made payable to SalesSense and posted to The Accountant, Farbrook, Pitfield Lane, Mortimer, Reading, RG7 2EY.

4. In the event of non delivery or should a customer conclude that the information or learning supplied does not match the description offered on this web site or has not met the terms of our guarante, then the fees paid may be reclaimed. SalesSense will make a full refund of the fees paid, within thirty days.

Terms for products delivered electronically

5. Supply of online resources are subject to payment in advance either by credit card, electronic transfer, cheque, or bankers draft. Access to online resources will be granted on receipt of fees or, in the case of credit card payment, on authorisation.

6. Electronic materials and online learning will be delivered by email or made accessible via this web site after receipt of payment.

7. If payment cannot be completed or if fees are reclaimed, access to associated products will be discontinued.

Terms for public course bookings

8. Public course places are subject to payment in advance. Participant places will be reserved for 7 days from the date of booking and confirmed on receipt of fees. Places paid for by credit or debit card are reserved on receipt of the credit card details. Fees are charged to the authorised card 21 days before course commencement, or on booking if later.

9. Cancellation charges will be waived if substitute delegates attend the course. Cancellations made earlier than 21 days before course commencement are subject to a 50% cancellation fee. Otherwise, the full fee will remain due and payable.

10. Delivery will be in accordance with the description offered on our web site or given n writing at the time of booking. Electronic materials and online resources associated with public scheduled courses will be delivered by email or made accessible via our web site prior to course dates. All products requiring a physical delivery will be supplied according to the delivery description provided unless otherwise as agreed in writing.

Terms for bespoke services

11. Unless otherwise agreed in writing, an invoice for 50% of the full amount due will be sent on receipt of a booking. This deposit fee covers preparation work for the service concerned and is not refundable except as provided for in clause five. The deposit will be due thirty days before delivery of the service or on receipt if the service is scheduled to take place sooner than thirty days from the date of booking.

12. Service delivery will be in accordance with the description given in writing prior to booking.

13. The balance of the fees will be due seven days after delivery or delivery in part if the work is to be carried out in more than one stage. An invoice for the balance will sent on completion of the work or each agreed interim stage.

14. Outright cancellation of services booked will be subject to a 50% cancellation fee, this being the amount of the deposit. In the event that cancellation is notified in writing before the due date of the deposit, no cancellation fee will be charged. Customers may reschedule delivery without penalty.

Terms for product use

Definition and Interpretation

15. The headings to the clauses are for convenience and reference only and shall not effect interpretation.

16. These terms and expressions shall have the following meanings in this Agreement:

17. The term ‘Agreement’ shall mean all of the 'Terms presented here.

18. The term ‘Company’ shall mean the Partners trading as SalesSense.

19. The term ‘Products’ shall mean all products and materials that are the intellectual property of the Company.

20. The term ‘Client’ shall mean any individual or organisation purchasing Products from the Company.

21. The term ‘SalesSense Methodology’ shall mean the tools, technology and procedures including any written formulations thereof that are the intellectual property of the Company.

22. The term ‘Deliver’ or ‘Delivery’ or ‘Delivered’ shall mean the delivery of the Company’s Products through web site access, coaching, training or consulting services for Client or Client's employees.

23. The term ‘Certified Consultant’ shall mean Consultants who have obtained certification from the Company to Deliver specified Products.

Intellectual Property

24. The Company either owns or uses with permission of the owner (with the right to sublicense) the intellectual property rights in the Products provided pursuant to this Agreement and the SalesSense Methodology by which Products are provided. The Client understands and acknowledges the Company’s rights in the Products and agrees not to reproduce, copy or redistribute, or otherwise exercise any right comprised in the copyright of the Products provided in any form or medium (whether now or hereafter existing), or by any means, or engage in any unauthorized use without written permission of the Company. The copyright in all of the Products referred to in this Agreement shall remain the exclusive property of the Company unless otherwise agreed in writing.

25. Client shall not sell, disclose or otherwise make available, directly or indirectly, any Products or SalesSense Methodology to any third party unless expressly authorised to do so in writing by the Company. Client further agrees that it will not utilize SalesSense Methodology to develop internal training programs or products that would compete with or replace the products and services provided by the Company.

Certified Provider Responsibilities

26. Client understands and acknowledges Delivery may only be carried out by Certified Consultants who have been authorised by the Company to Deliver specific Products. Client agrees that it will only contract with individuals who have a current certification from the Company and can provide evidence thereof. Client agrees that a fee shall be paid to the Company for each employee who receives Delivery of Company Products unless otherwise agreed in writing.

27. This Agreement shall commence as on the date that Products are purchased and shall continue until each Delivery purchased from or supplied by the Company has been completed or has expired, whichever is sooner.

28. Client agrees that the provisions of paragraphs 24, 25, and 26 shall survive termination of this Agreement.

Governing Law

29. These terms hall be governed by and construed in accordance with English law and subject to the exclusive jurisdiction of the English Courts.

Any invalid or unenforceable provisions or clauses in this agreement shall not affect the other provisions and clauses of this agreement and for this purpose, the provisions and clauses of this agreement shall be considered severally.

This agreement and any attachments hereto which are incorporated herein by reference, constitutes the entire agreement between the parties with respect to the matters dealt with and supersedes any previous agreement between the parties in relation to such matters.

All differences or disputes which may arise in connection with this Agreement, or its construction or effect shall be referred to a single arbitrator to be agreed upon by the parties but in default of their agreement the President for the time being of the Chartered Institute of Arbitrators shall nominate an arbitrator in accordance with the Arbitration Acts 1990 or any statutory modification or re-enactment for the time being in force.