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Terms of Supply Online Products Open Courses Bespoke Services Product Use |
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General terms applicable to all sections
1) Prices
All prices are as stated on this web site or as otherwise communicated in
writing and exclude applicable taxes such as VAT. All prices are stated in
pounds sterling.
Payment may be made by credit card, electronic transfer, cheque, or bankers draft. Cheques and bankers drafts should be made payable to SalesSense and posted to The Accountant, Farbrook, Pitfield Lane, Mortimer, Reading, RG7 2EY. 3) Refunds In the event of non delivery or should a customer conclude that the information or learning supplied does not match the description offered on this web site or has not met the terms of our guarantee, then the fees paid may be reclaimed. SalesSense will make a full refund of the fees paid, within thirty days. Terms for electronically delivered information, online learning, and information distributed on other forms of media 4) Payment Supply of online resources are subject to payment in advance either by credit card, electronic transfer, cheque, or bankers draft. Access to online resources will be granted on receipt of fees or, in the case of credit card payment, on authorisation. 5) Delivery Electronic materials and online learning will be delivered by email or made accessible via this web site after receipt of payment. 6) Failed transactions If payment cannot be completed or if fees are reclaimed, access to associated products will be discontinued. Terms for open or public course places 7) Payment Public course places are subject to payment in advance. Participant
places will be reserved for 7 days from the date of booking and confirmed on
receipt of fees. Places paid for by credit or debit card are reserved on
receipt of the credit card details. Fees are charged to the authorised card
21 days before course commencement, or on booking if later. 8)
Public Scheduled Course Cancellation Charges Cancellation charges will be waived if substitute delegates attend the
course. Cancellations made earlier than 21 days before course commencement
are subject to a 50% cancellation fee. Otherwise, the full fee will remain
due and payable. 9)
Delivery Delivery will be in accordance with the description offered on our web
site or given n writing at the time of booking. Electronic materials and
online resources associated with public scheduled courses will be delivered
by email or made accessible via our web site prior to course dates. All
products requiring a physical delivery will be supplied according to the
delivery description provided unless otherwise as agreed in writing. 10) Booking Unless otherwise agreed in writing, an invoice for 50% of the full amount due will be sent on receipt of a booking. This deposit fee covers preparation work for the service concerned and is not refundable except as provided for in clause five. The deposit will be due thirty days before delivery of the service or on receipt if the service is scheduled to take place sooner than thirty days from the date of booking. 11) Delivery Service delivery will be in accordance with the description given in writing prior to booking. 12) Balance The balance of the fees will be due seven days after delivery or delivery in part if the work is to be carried out in more than one stage. An invoice for the balance will sent on completion of the work or each agreed interim stage. 13) Cancellation Charges Outright cancellation of services booked will be subject to a 50% cancellation fee, this being the amount of the deposit. In the event that cancellation is notified in writing before the due date of the deposit, no cancellation fee will be charged. Customers may reschedule delivery without penalty.
1.
Definition and Interpretation
1.1
The
headings to the clauses are for convenience and reference only and shall not
effect interpretation.
1.2
These terms and expressions shall have the following meanings in this
Agreement:
1.2.1
The
term ‘Agreement’ shall mean all of the 'Terms of Product Use' presented
here.
1.2.3
The
term ‘Company’ shall mean the Partners trading as SalesSense.
1.2.4
The
term ‘Products’ shall mean all products and materials that are the
intellectual property of the Company.
1.2.5
The
term ‘Client’ shall mean any individual or organisation purchasing Products
from the Company.
1.2.6
The
term ‘SalesSense Methodology’ shall mean the tools, technology and
procedures including any written formulations thereof that are the
intellectual property of the Company.
1.2.7
The
term ‘Deliver’ or ‘Delivery’ or ‘Delivered’ shall mean the delivery of the
Company’s Products through web site access, coaching, training or consulting
services for Client or Client's employees.
1.2.8
The
term ‘Certified Consultant’ shall mean Consultants who have obtained
certification from the Company to Deliver specified Products.
2. Intellectual Property 2.1
The
Company either owns or uses with permission of the owner (with the right to
sublicense) the intellectual property rights in the Products provided
pursuant to this Agreement and the SalesSense Methodology by which Products
are provided. The Client understands and acknowledges the Company’s rights
in the Products and agrees not to reproduce, copy or redistribute, or
otherwise exercise any right comprised in the copyright in the Products
provided in any form or medium (whether now or hereafter existing), or by
any means, or engage in any unauthorized use without written permission of
the Company. The copyright in all of the Products referred to in this
Agreement shall remain the exclusive property of the Company unless
otherwise agreed in writing. 2.2
Client shall not sell, disclose or otherwise make available, directly or
indirectly, any Products or SalesSense Methodology to any third party unless
expressly authorised to do so in writing by the Company. Client further
agrees that it will not utilize SalesSense Methodology to develop internal
training programs or products that would compete with or replace the
products and services provided by the Company.
3. Certified Provider Responsibilities
3.1
Client
understands and acknowledges Delivery may only be carried out by Certified
Consultants who have been authorised by the Company to Deliver specific
Products. Client agrees that it will only contract with individuals who have
a current certification from the Company and can provide evidence thereof.
Client agrees that a fee shall be paid to the Company for each employee who
receives Delivery of Company Products unless otherwise agreed in writing.
4. Term
4.1
This
Agreement shall commence as on the date that Products are purchased and
shall continue until each Delivery purchased from or supplied by the Company
has been completed or has expired, whichever is sooner. Client agrees that
the provisions of paragraph 2 and 3 shall survive termination of this
Agreement.
5. Governing Law
5.1
These terms
shall be governed by and construed in accordance with English law and
subject to the exclusive jurisdiction of the English Courts.
5.2
Any invalid
or unenforceable provisions or clauses in this agreement shall not effect
the other provisions and clauses of this agreement and for this purpose, the
provisions and clauses of this agreement shall be considered severally.
6. Entire Agreement
6.1
This
agreement and any attachments hereto which are incorporated herein by
reference, constitutes the entire agreement between the parties with respect
to the matters dealt with and supersedes any previous agreement between the
parties in relation to such matters.
7. All
differences or disputes which may arise in connection with this Agreement,
or its construction or effect shall be referred to a single arbitrator to be
agreed upon by the parties but in default of their agreement the President
for the time being of the Chartered Institute of Arbitrators shall nominate
an arbitrator in accordance with the Arbitration Acts 1990 or any statutory
modification or re-enactment for the time being in force.
Please direct any questions by email to
customerservice@salessense.co.uk |
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