Customer Skills Manager, Coach, or Consultant Review Support

Customer service questionnaire and staff appraisals tool for career development, training needs analysis, and candidate selection.

Customer Service Questionnaire Online Assessment

Use this customer service questionnaire to evaluate skills of candidates or customer facing staff. It can be used in conjunction with our Customer Service Assessment or in isolation to assess the skills of any number of people.

Rate staff skills against thirty statements and use forty five supplementary questions that have been constructed to reveal competence when asked of the person being assessed.

Identify strengths and weaknesses, development opportunities and vulnerabilities that need addressing.

Use the results to plan development actions, enhance and leverage strengths, and eliminate or account for weaknesses. Improve staff skills to increase customer satisfaction, repeat business, and overall performance.

Assessment Applications Include:

  • Customer Skills Evaluation
  • Coaching Guidance
  • Development Plans
  • Training Needs Analysis
  • Recruitment and Selection
  • Career Development

Aspects of Customer Service Skills Assessed

  • Problem Solver
  • Organiser
  • Counsellor
  • Expert
  • Team Player
  • Trustee
  • Pacifier
  • Charmer
  • Servant
  • Friend

If you are looking for a customer service questionnaire or customer service interview questions for selection, appraisal, training needs analysis, or development, we can help. Telephone +44 (0)1392 851500 for more information. We will be pleased to learn about your needs or talk through the options. Send email to for a prompt reply or use the contact form here.