Customer Service Skills Assessment

Questionnaire for customer service skills assessment. Used for development, coaching, appraisals, selection, and interview preparation.

Customer Service Skills Assessment

Rate customer skills against thirty statements and ten aspects of competence. Use this customer service skills assessment to identify strengths and weaknesses, opportunities and vulnerabilities. Enhance and leverage strengths and eliminate or account for weaknesses. Improve customer service skills, habits and practices to increase customer satisfaction, repeat business, and overall performance.

Customer Service Skills Assessment Aspects

  • Problem Solver
  • Organiser
  • Counsellor
  • Expert
  • Team Player
  • Trustee
  • Pacifier
  • Charmer
  • Servant
  • Friend

Assessment Applications Include:

  • Skills Assessment
  • Development Plan Guidance
  • Training Needs Analysis
  • Recruitment and Selection
  • Career Development

Purchase includes:

  • Customer Skills Assessment
  • Represented Results
  • Development Recommendations
  • Career Long Support

If you are looking for a customer service skills assessment or resources for coaching, development, appraisals, selection, or interview preparation, we can help. Telephone +44 (0)1392 851500 for more information. We will be pleased to learn about your needs or talk through the options. Send email to for a prompt reply or use the contact form here.