Develop Interpersonal Communication Skills
On-the-job actions for improving customer interactions while developing interpersonal communication skills.
Training covering listening, empathy, reading meaning, understanding personality differences, questioning, speaking, non verbal communication, and persuasion. Delivery takes place through a series of online one-to-one or small group coaching sessions. Also available through an in-house classroom sessions where we come to you.
Fifteen Ways to Improve Mind Reading Ability
Reading people through nonverbal communication and other signals to improve interpersonal communication skills and become more persuasive.
Tricks of the Mind by Derren Brown
If sales skills should include persuasiveness and the ability to influence, then this book reveals important secrets. Derren Brown, master of illusion and perception manipulation, tells his story and some of his methods in Tricks of the Mind.
Body Language and The Book of Tells Reviewed
Body Language by compared with The Book of Tells - book reviews by Clive Miller. Things Salespeople should know about interpersonal communication, body language, and nonverbal signals.
Influence - The Science and Practice by Robert B. Cialdini
Influence - The Science and Practice - understanding the psychology of persuasion and influence Should be high on a salesperson's learning agenda.
Get Anyone to do Anything by David J. Lieberman
Simple practical persuasion techniques for improving interpersonal communication and sales effectiveness.
How to Deliver an Effective Sales Presentation
Ideas and tips for increasing audience attention, delivering an effective sales presentation, public speaking skills, and sales communication.
Sales Communication Skills Training
Interpersonal skills training options including sales negotiation skills and sales presentation skills. Effective communication underpins success.
The Unexpected Advantage of Telling Customers the Truth
How to establish seller integrity. The truth is often unpalatable yet finding a way to tell the truth is always a salesperson's best strategy.
Persuasive Interpersonal Communication
Advocate Persuasively - business communication skills training course. Persuasion skills for improving interpersonal communication effectiveness.
