The process of communication between people.
Charisma - 7 Keys to Developing Magnetism by Tony Alessandra - the impact of charisma on sales effectiveness.
If sales skills should include persuasiveness and ability to influence, then this book reveals important secrets. Derren Brown, master of illusion and perception manipulation, tells his story and some of his methods in Tricks of the Mind.
Body Language by compared with The Book of Tells - book reviews by Clive Miller. Things Salespeople should know about interpersonal communication, body language, and nonverbal signals.
Influence - The Science and Practice - understanding the psychology of persuasion and influence Should be high on a sales person's learning agenda.
'Sales on the Line' - advanced telephone sales skills for calling high and selling at C-Level from Sharon Drew Morgan - Book review by Clive Miller.
Simple practical persuasion techniques for improving interpersonal communication and sales effectiveness.
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