The quality of communication amongst peers inside and outside organisations, as well as up and down the levels of seniority, determines progress and success. We use the term 'interpersonal skills' to group the questioning, listening, speaking, writing and persuasion skills that underpin influence.
The pages listed below offer more information on interpersonal skills development and our related services.
If you need to improve interpersonal skills as an individual, in a team or within an organisation, we can help. To learn more, telephone +44 (0)1392 851500. Alternatively, use the contact form here, or send an email to jimm@salessense.co.uk.
Mind reading isn't magic. It is reading people through nonverbal communication and other signals that reveal thoughts and intentions. Mind reading skills improve interpersonal communication skills and help salespeople become more persuasive.
Charisma - 7 Keys to Developing Magnetism by Tony Alessandra - the impact of charisma on sales effectiveness.
If sales skills should include persuasiveness and the ability to influence, then this book reveals important secrets. Derren Brown, master of illusion and perception manipulation, tells his story and some of his methods in Tricks of the Mind.
Body Language by compared with The Book of Tells - book reviews by Clive Miller. Things Salespeople should know about interpersonal communication, body language, and nonverbal signals.
Influence - The Science and Practice - understanding the psychology of persuasion and influence Should be high on a salesperson's learning agenda.
Sales on the Line - advanced telephone sales skills for calling high and selling at C-Level from Sharon Drew Morgan - Book review by Clive Miller.
Simple practical persuasion techniques for improving interpersonal communication and sales effectiveness.
Communication skills are undeniably essential in selling. Miscommunication costs money. Get a copy of Sharon Drew Morgen's new free book and read it to improve your sales communication skills.
Video and article explaining a virtuous purpose of selling. What professional selling is all about.
Our articles have been written, rewritten, and updated continuously since the founding of SalesSense in 1996. Browse our best know-how articles about a wide range of sales skills, methods, and practices. Use our on-page selection tool to find what you need or use the site-wide search box at the top of the page. Explore more than 40 free sales resources.
How to establish seller integrity. The truth is often unpalatable yet finding a way to tell the truth is always a salesperson's best strategy.
Advocate Persuasively - business communication skills training course. Persuasion skills for improving interpersonal communication effectiveness.
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