Outliers by Malcolm Gladwell - what it takes the vast majority to be recognised for expertise and how ordinary people can use this information to become top sales performers.
If sales skills should include persuasiveness and ability to influence, then this book reveals important secrets. Derren Brown, master of illusion and perception manipulation, tells his story and some of his methods in Tricks of the Mind.
Body Language by compared with The Book of Tells - book reviews by Clive Miller. Things Salespeople should know about interpersonal communication, body language, and nonverbal signals.
Aligning sales personality with the phase of a customer relationship and the maturity of the product. Jeff Cox and Howard Stevens explain in Selling the Wheel, reviewed here by Clive Miller.
