Persuasion techniques, tactics, and skills for improving business communication skills, team collaboration, and business influence.
Increase credibility, authority, and influence through business communication skills training.
What is the best way to learn business communication skills?
- Take training or coaching designed by a specialist with deep subject matter experience and understanding.
- Choose a programme delivered by the course author.
- Arrange one-to-one learning.
- Plan workplace actions for embedding learning in routines and habits.
Have people pay attention to what you say and act on what they hear. Develop advanced business communication skills to increase teamwork, strengthen influence, and persuade people to change their minds.
Participants take on workplace assignments in one-to-one or group sessions. Then reconvene to review results, adjust their approach, and take on their next assignment.
Training can be spread over several months or condensed into longer intensive sessions.
Course Content
Introduction: Goals, objectives, and learning management
Unspoken Influence: Rapport, mind reading and thought projection
Passive Persuasion: Adding value to another person’s thinking
Persuasive Listening: How to influence through listening
Accounting for Differences: Adapting for personality style
Secrets of Persuasion: Understand human decision shortcuts
Gaining Commitment: Asking for agreement and handling objections
Negotiations: How to protect both your and the other person's win
Reputation: Managing impressions and perceptions
Review and Next Steps: How to transform learning into results
Key Takeaways
- Increase personal impact.
- Have others place more value on your opinion.
- Enhance confidence and charisma.
- Become more persuasive.
- Establish trust faster.
- Increase cooperation between others.
- Boost influence.
Participant Comments
Excellent course. Felt relaxed and comfortable with the whole experience. Feet that I can go out and be more confident in what I do. Blatchfords
I found the course very informative and helpful and will hopefully be able to approach prospective customers in a more confident manner and therefore try and speak to the decision maker to make an appointment rather than just trying to obtain their names and send them marketing literature. Inter-tel
I enjoyed this training very much. Not only did it provide me with practical tools to improve my working behaviour/ team and management skills but it gave me the opportunity to step back and refocus on my priorities in an enjoyable way. Dassault
Materials and Resources
- Self-study guide.
- Accelerated learning guide.
- Communication skills slide-decks.
- Persuasion quotient assessment.
- First impressions survey.
- Likeability index.
- Thinking style assessment.
- Sensory language exercise.
- Reasons for asking questions.
- Persuasive questions guide.
- Questions to stimulate dialogue.
- Reading people's thoughts - guide.
- Personality style assessment.
Communication Skills Training Delivery Options
One-to-One
Take the course through ten 1-hour or five 2-hour one-to-one sessions with the course author.
£995 - Learn more.
One to One on a per-session basis:
£150 per 1-hour session - Learn more.
Virtual Classroom Group Training
Ten 1-hour or five 2-hour virtual classroom sessions.
£2195 Learn more.
Have key elements of the content presented session by session. Schedule each session to suit participant needs.
£250 per 1-hour session. Learn more.
Fees exclude applicable VAT.
Traditional Classroom
Delivery over one or more days at a conference venue or the customer's offices. The full interpersonal communication skills course takes two days. Contact us for fees.
Guarantee
We unconditionally guarantee the quality and effectiveness of our services. In addition, we warrant that applying the principles, methods, and practices presented in our materials will lead to a gain in value equivalent to at least five times the fees. Should you decide that our services have not met this guarantee, we will refund your fees promptly and courteously.
Want Something Different? Please Ask:
If you are looking for business communication skills training or need to increase business influence or team collaboration, we can help. Telephone +44 (0)1392 851500. Alternatively, use the contact form here or send an email to custserv@salessense.co.uk.
