Sales Trainer Skills Assessment

Credibility:

1. I have established my credibility as an expert in the subjects I address.

Validation Question:

How would you substantiate your expertise if asked to do so?

Questioning:

2. I have very good questioning skills and find it easy to cause participants to share their true thoughts and feelings. I am able to draw out sensitive information including disagreement, criticism, and thoughts that may make a participant feel vulnerable or foolish.

Validation Question: 

Who are the people who would broadly agree with your self-assessment score for this statement?

Thinking:

3. I use thoughts and thinking to affect learner outcomes.

Validation Question: 

Can you think of three ways that you use thoughts and thinking to affect learner outcomes?

Leading:

4. I know how to have listeners think what I want them to think, without telling them what to think and I use this know-how to help learners arrive a the right conclusions for themselves.

Validation Question: 

What method or technique do you use to have people think what you want them to think, without telling them what to think?

Communicating:

5. I am conscious of the nonverbal communication that I project while speaking in training situations and I take care to ensure that my nonverbal communication is consistent with the things I say.

Validation Question: 

What do you do to ensure that your nonverbal communication is consistent with the things you say?

Reading People:

6. I am conscious of the nonverbal communication projected by others and take it into account when evaluating the things they say.

Validation Question: 

What are the main five signs that give insight into another thinking?

Explaining:

7. I am very good at explaining new ideas or complicated concepts in an easy-to-understand manner.

Validation Question: 

What do you do to explain complicated concepts in an easy-to-understand manner?

Coaching:

8. I have very good coaching skills.

Validation Question: 

Can you list five ways that coaching is different from training?

Adapting:

9. I notice and make allowances for the differences in personality style, communication traits, and learning preferences so as to maximise rapport and understanding for as many participants as possible.

Validation Question: 

What are the personality styles that you look out for and how do you adapt your communications to help?

Likability:

10. I know how to make a great first impression on everyone, every time.

Validation Questions: 

What are the things you do to make a great first impression?

Rapport:

11. I understand how to quickly gain rapport with people and habitually use my knowledge to increase harmony between myself and the people I interact with.

Validation Question: 

What do you do to establish rapport with people?

Memorising:

12. I habitually learn the intended learning points associated with each section, module, and exercise in a course so that I can deliver the material without referring to notes or slides.

Validation: Explain the method or methods that you use to memorise the learning points of the material that you deliver.

Establishing Trust:

13. I know how to have anyone come to think of me as a trusted advisor.

Validation Question: 

What do you do to cause people to trust you?

Preparing:

14. I prepare thoroughly for all training engagements.

Validation Question: 

What do you do to prepare thoroughly for a training engagement?

Harmonising:

15. I know how to transform hostility towards me in the classroom into respect and cooperation.

Validation Question: 

What do you do to transform hostility towards you in the classroom into respect and cooperation?

Pacifying:

16. I know how to transform conflict between participants into toleration and harmony.

Validation: 

What do you do to transform conflict between participants into toleration and harmony?

Retention:

17. I know how to make learning messages memorable.

Validation Question: 

What do you do to make learning messages memorable?

Flipcharts:

18. I make very effective use of flip charts in classroom training sessions.

Validation Question: 

What techniques do you use to make effective use of flip charts in a classroom?

Brainstorming:

19. I know how to run very effective brainstorming sessions.

Validation Question:

What do you do to make brainstorming sessions effective?

Listening:

20. I understand how the mind filters out information and selects what we have in mind to hear. I know how to counter this tendency and listen attentively when I need to. I make use of specific techniques to enhance my listening skills.

Validation Question:

What techniques do you use to enhance your listening?

Facilitating:

21. I am very good at facilitating group decision-making.

Validation Question:

What methods or techniques do you use to facilitate group decision-making?

Teaching:

22. I am very good at bringing subjects to life in a way that energises and engages participants, even when a subject is very dry or technical.

Validation Question: 

How do you make dry or technical subjects energising and engaging?

Participation:

23. I am very good at creating or organising mini-exercises or role plays on the fly, to help participants fully understand learning points.

Validation Question: 

What types of mini-exercises or role-plays did you employ in your last training delivery?

Names:

24. I habitually memorise the names of all participants so that I don't need to rely on name cards when delivering training.

Validation Question:

What techniques do you use to memorise participant names?

Energising:

25. I know how to recognise and renew ebbing energy levels in both real and virtual classrooms.

Validation Question:

What are the signs of ebbing energy levels amongst participants and what do you do to re-energise learners?

Humour:

26. I know how to build humour into training through planning and impromptu opportunities and use this ability to make learning more memorable and enjoyable.

Validation Question: 

What do you do to create humour in training classes?

Stories:

27. I know how to construct and use stories to make training more interesting and increase learning retention and I use this knowledge to prepare, remember, and tell appropriate stories when I am training.

Validation Question: 

What are the important aspects of storytelling?

Feedback:

28. I am interested in obtaining feedback and tracking training impact to reflect on my performance and continuously improve my delivery.

Validation Question: 

What do you do to collect feedback, learn about impact, and improve training delivery?