Business communication skills training for improving interpersonal effectiveness, influence and persuasion.
The ability to communicate effectively is highly valued in almost all roles and jobs but change is difficult. Natural communication habits are deep-seated, embedded in personality, and hard to change. Learn a series of frameworks for strengthening good habits and diminishing bad habits. Develop business communication skills to enhance or renew career momentum.
How is this course different from others?
- The training is based on the combination of best-practice research and professional experience.
- Participants study the material first, then use the training sessions for discussion, practical real-world exercises, planning, and preparation.
- Specific workplace actions for embedding learning in routines and habits, help participants apply their learning.
- The opportunity for one-to-one sessions with the course leader.
- Sessions are led by the course author.
- We guarantee the effectiveness of the methods and practices taught.
It doesn't matter how good the idea is, or how exciting a project might be, miscommunication at any level can topple worthwhile ventures and leave them discarded, awaiting rediscovery by someone else.
This course provides comprehensive business communication skills training. Participants learn how to influence thinking, sway opinions, and be more persuasive.
Programme Objectives:
- Create a powerful first impression.
- Cause anyone to like you.
- Have anyone recognise your value.
- Be confident and in control at any time.
- Have anyone tell you their innermost thoughts.
- Have anyone listen to what you say.
- Have others act on what you say.
- Have people change their minds.
- Have others get along with each other.
This communication and interpersonal skills training program provides clear and distinct solutions for increasing personal influence. Through simple strategies and specific tactics, participants learn how to enhance their ability to get the right result in almost any situation.
Who should attend:
Leaders, project managers, staff managers, supervisors, customer-facing staff, and salespeople. Interpersonal skills are important in most roles. Improvement has a wide-ranging effect on performance.
Additional Benefits
- Flexible multi-session 'learning by doing' structured training.
- Workplace assignments develop new habits and practices.
- Tools, templates, frameworks, and examples save time and aid learning.
- Common language improves communication and teamwork.
- Promotes adoption of best practice habits and methods.
- Increases productivity, consistency, and results.
- Improves job satisfaction and motivation.
Persuasion happens whether people intend it or not. Those with more advanced interpersonal communication skills have more influence.
The quality of communication is a major factor in the persuasiveness of a proposition, opportunity, or argument. Much of the perceived meaning and weight of any point rests heavily on the non-verbal abilities of the person expressing the message.
Understanding the secrets of communication opens a door to a world of possibilities. Take this interpersonal communication skills training programme to learn the art of making things happen.
Business Communication Skills Training Delivery Options
- One to One - Learn through ten 1-hour or five 2-hour virtual meetings with the course author.
- £995 - Learn more.
- One to One on a per-session basis.
- £150 - Learn more.
- Via Online Group Training - delivered via ten 1-hour or five 2-hour virtual classroom sessions with the course author.
- £3995 for up to fifteen people - Learn more.
- Group Training on a per-session basis.
- £450 per 1-hour session for up to fifteen people. Learn more.
- Traditional Classroom - Delivered over one or more days at a conference venue or at the customer's offices. Contact us for fees.
Use this link for more information or to have us call you.
What do exceptional communicators do that most people don't?
Exceptional communicators possess certain qualities and strategies that set them apart from the average communicator. Here's what they do differently:
1. Active Listening
Focus fully on the speaker: Exceptional communicators give their undivided attention, avoiding distractions.
Listen to understand, not to respond: They seek to grasp the other person's perspective rather than preparing their own reply while the other person is still speaking.
Read non-verbal cues: They pay close attention to body language, tone of voice, and facial expressions, understanding that communication is more than just words.
2. Empathy and Emotional Intelligence
Empathize with others: They put themselves in the other person's shoes, which helps them connect on a deeper emotional level.
Manage their own emotions: Exceptional communicators stay composed and clear-headed, even during emotionally charged conversations.
Acknowledge emotions: They validate and address the emotional component of conversations, which makes others feel heard and respected.
3. Clarity and Brevity
Be concise but complete: They communicate their point in a way that's easy to understand without unnecessary details or jargon.
Tailor the message to the audience: They adapt their language and message style to suit the needs, interests, and knowledge level of their audience.
Stay on point: They avoid digressions and keep the conversation focused on the topic at hand.
4. Ask Thoughtful Questions
Probe deeper for understanding: Exceptional communicators ask open-ended and clarifying questions to dig deeper into the conversation and gain better insights.
Encourage dialogue: By asking questions, they invite participation and foster a two-way conversation, making others feel valued.
5. Non-Verbal Communication Mastery
Use body language effectively: They maintain open, welcoming gestures, make appropriate eye contact, and match their body language with their verbal message.
Control tone of voice: Their tone is calm, confident, and consistent with the message they want to convey.
Smile and use facial expressions: These can help reinforce sincerity, warmth, and openness.
6. Adaptability
Adapt to different situations and personalities: Exceptional communicators are flexible in their approach. They can navigate difficult conversations, adjust their style to fit different contexts, and handle conflict effectively.
Stay open to feedback: They are open to learning and adapting based on the responses they receive, both verbal and non-verbal.
7. Confidence with Humility
Speak with confidence: Exceptional communicators are self-assured without being arrogant. They trust their knowledge and express it clearly.
Admit when they don’t know something: Instead of faking knowledge, they are comfortable admitting when they don’t know something or when they’ve made a mistake.
Give credit where it’s due: They acknowledge the contributions of others, showing that they value collaboration.
8. Preparation and Intention
Prepare before speaking: Whether in a meeting, speech, or personal conversation, they organize their thoughts and have a clear goal in mind for the interaction.
Set an intention for the conversation: They understand the purpose of the communication and aim to achieve mutual understanding or progress toward a goal.
9. Respect and Openness
Be respectful of all perspectives: They foster an environment where differing opinions are welcome and discussed without judgment or condescension.
Stay open-minded: They are willing to consider new ideas and perspectives, even if it means adjusting their own beliefs or opinions.
10. Provide Constructive Feedback
Offer feedback carefully and constructively: When they provide criticism, they do so in a way that’s meant to be helpful and promote growth.
Use positive reinforcement: They balance critical feedback with acknowledging what’s done well, fostering a more collaborative and productive environment.
Exceptional communicators stand out because they prioritise understanding and connection. They focus on getting their message across while ensuring that the other person feels understood, respected, and valued. Developing exceptional communication skills is far from easy. Our business communication skills training equips participants with tools, frameworks, and exercises that make the journey easier.
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Licensing and train-the-trainer options enable self-delivery. To find out more, call or use the links below. Associate and Affiliate representation is welcomed. To promote or deliver this course, get in touch directly.
Flexible Delivery
If you are looking for business communication skills training or need to increase business influence and collaboration, get in touch. Telephone +44 (0)1392 851500. We will be pleased to learn about your needs or discuss some options. Alternatively, email custserv@salessense.co.uk or use the contact form here.
