Build Business by Phone - Telesales and Inside Sales Training Course

Boost business with inside sales training. Includes social media and telesales training.

Picture of a telesales person to illustrate details of our inside sales training course.

Today many customers are won and lost without face to face meetings. Inside sales training must equipe sellers to blend social and traditional approaches. Success rests on ability to engage decision makers online as well as via the telephone. 

  • One-to-one delivery: £695
  • Per session one-to-one delivery: £95
  • Per session group delivery: £180
  • Training takes place in a virtual meeting.
  • Fees exclude applicable VAT 
  • Guaranteed results.

Build Business by Phone is a inside training course designed for those who must engage with customers from their desks. It helps salespeople gain buyer attention, establish credibility, and communicate convincingly using digital tools and voice communication.

Whether the aim is to get a survey response, sell a seminar place, arrange an appointment or conduct the entire sale, inside sales training will refresh best practice, introduce new ideas, and provide an opportunity to practise. 

Programme Objectives

  • Learn a discovery process for complete qualification of enquiries.
  • Identify those who need what you sell, right now.
  • Establish an efficient outreach programme.
  • Manage conversations with absolute confidence.
  • Develop irresistible charm.
  • Have gatekeepers, secretaries, and assistants help.
  • Engage with senior people more often.
  • Grab decision maker attention.
  • Recognise and turnaround objections.
  • Close on the next step.
  • Establish and maintain motivation.

Create, develop, and test new more effective ways to win cooperation from intermediaries, break preoccupation of those with decision making power, gain their attention, establish a dialogue, and motivate action.

Write a new script and then learn it. Learn how to handle all of the common objections. Acquire hundreds of new ways to improve conversion and stay motivated.

Small things count when customers have only your voice to judge you by. Upgrade what you say and how you say it and leap to the next level.

Build Business by Phone is fun, challenging, and effective inside sales training course that helps people sell more. We guarantee an enjoyable experience that imparts a new confidence in ability to excel through telesales and social media engagement.

Typical Participant Comments

I really enjoyed this course. The cohesive progression through the call script was comprehensive and enlightening. From Data Capture

Interesting subject matter which was well presented by an excellent programme leader with great knowledge and enthusiasm From ACI

I learnt how to deal with situations that I would normally have given up on! From Montal

Just thought I'd drop you a line to say thanks for the last few days training. I found it really helpful and am spending some time this afternoon preparing some strategies to help with the cold-calling. Thought you'd like to know that, though it wasn't specifically a cold call, more a warm one, I turned around an 'I'm too busy' rejection and secured an appointment this morning! Who says training never works?! From Akibia

Who should attend:

Suitable for all those with office based sales roles who need to engage customers using a blend of outreach techniques. Participants are typically from inside sales and telesales teams. Others who will benefit include anyone who must use cold outreach to find new business.

Additional Benefits

  • Flexible 'learning by doing' structured training.
  • Workplace assignments develop new habits and practices.
  • Tools, templates, frameworks, and examples save time and aid learning.
  • Common language improves communication and teamwork.
  • Promotes adoption of 'best practice' habits and methods.
  • Improves job satisfaction and motivation.
  • Increases sales predictability and results.

Inside Sales Training Delivery Options

  • One to One - View and download presentations, tools, templates, and other resources. The assigned coach arranges one-to-one training sessions to present or discuss the material and identify on-the-job learning actions. Training and coaching continues until the participants are satisfied with their learning progress. Session last one hour and are scheduled to suit participant needs.

    £695 + VAT if applicable. Four weeks lead time. Book places.

  • One to One on a per session basis.

    £95 + applicable VAT. Add to cart or book places.

  • Via Online Group Training - Includes access to presentations, tools, templates, and other resources. Choose content priorities. Schedule 1 hour sessions to suit participant needs.

    £180 plus applicable VAT per session. Book this training.

  • Traditional Classroom - The programme delivery takes place over one or more days at a conference venue or at the customers offices. The full Build Business by Phone course takes two days. Contact us for fees.

Use this link for more information or to have us call you.

Large Numbers

Licensing and train the trainer options enable self delivery. To find out more, call or use the links below. Associate and Affiliate representation welcomed. To promote or deliver this course, get in touch directly.

Flexible Support

If you are looking for telesales training, inside sales training, or sales prospecting training, we can help. Telephone +44 (0)1392 851500. We will be pleased to learn about your needs or talk through some options. Alternatively Send email to for a prompt reply or use the contact form here.