Build Business by Telephone

Telephone sales training combining telesales techniques with social selling skills. Increase contact and conversion rates.

Telephone Sales Training

Maintain or renew sales career momentum through telephone sales training.

Fees from £39 per person plus VAT if applicable. See the booking options below.

Participants take on workplace assignments in one to one or group workshops and briefing sessions. Then they reconvene to review results, adjust their approach, and take on their next assignment. The programme can be spread over several months, condensed into longer more intensive sessions, or delivered over two consecutive days.

Key Takeaways

  • Use social tools for qualification.
  • Get introduced or referred.
  • Create warm links from cold approaches.
  • Have gatekeepers help you get through.
  • Use voice mail to your advantage.
  • Get through to decision makers more often.
  • Increase dial to sale conversion rates.

Typical Participant Comments

I really enjoyed this course. The cohesive progression through the call script was comprehensive and enlightening. From Data Capture

Interesting subject matter which was well presented by an excellent programme leader with great knowledge and enthusiasm From ACI

I learnt how to deal with situations that I would normally have given up on! From Montal

Just thought I'd drop you a line to say thanks for the last few days training. I found it really helpful and am spending some time this afternoon preparing some strategies to help with the cold-calling. Thought you'd like to know that, though it wasn't specifically a cold call, more a warm one, I turned around an 'I'm too busy' rejection and secured an appointment this morning! Who says training never works?! From Akibia

Telephone Sales Training Programme includes:

  • Pre course questionnaire.
  • Pre work preparation guide.
  • Personalised assignments.
  • In course materials.
  • Online resources.
  • Career long support.

Materials and resources:

  • Self study recommendations.
  • Accelerated learning guide.
  • Course slide-decks.
  • Product and service benefits worksheet.
  • Top six customer questions response worksheet.
  • Top six customer questions response guide.
  • Customer service case study exercise.
  • Recognising thinking style exercise.
  • Hearing sensory language exercise.
  • How to read people report.
  • Call panning template.
  • Gatekeeper survey.
  • Voice mail tactics guide and examples.
  • Breaking decision maker preoccupation - examples.
  • Fob off excuse turn around solutions worksheet.
  • Fob off excuse turn around solutions examples.
  • Call tracking and benchmarking template.

Telephone Sales Training Delivery Options

One to One

View and download the course presentation, tools, templates, and other resources. Arrange one-to-one coaching sessions to work through the material and apply learning through on-the-job actions. Coaching continues until the participants are satisfied with their learning progress. Session last one hour and are scheduled to suit participant needs.

£695 + applicable VAT. Four week lead time. Book places.

Self Led with Telephone Support

View and download the course presentation, tools, templates, and other resources. Study the materials and complete the exercises as desired. Arrange calls with your nominated coach to ask questions. Calls are be scheduled by email or text.

£99 + applicable VAT. Four week lead time. Book Places.

Self-Led with Email Support

View and download the course presentation, tools, templates, and other resources. Study the materials and complete the exercises as desired. Email your nominated coach with any questions. Most support requests are answered within a couple of hours. Answers are guaranteed within two business days.

£39 + applicable VAT. Four Week lead time. Book Places.

Course Materials and Group Training

Up to ten participants gain access to the course presentation, tools, templates, and other resources. Have key elements of the content presented. Learn how to prioritise the distance learning course content. Work through some of the exercises, and review implementation actions in a virtual classroom group training session. Schedule the session to suit participant needs The session duration is 90 minutes.

£590 plus VAT. Four week lead time. Book this training.

Follow on Virtual Classroom Group Training Sessions

Arrange further one hour sessions as needed. 

£295 plus applicable VAT. Add to cart or book follow on group training sessions.

Traditional Classroom

The programme delivery takes place over one or more days at a conference venue or at the customers offices. The full Build Business by Phone course takes two days. Contact us for fees.


We unconditionally guarantee the quality and effectiveness of our services. In addition, we warrant that application of the principles, methods, and practices presented in our materials will lead to a gain in value equivalent to at least five times the fees. Should you decide that our services have not met this guarantee, we will refund your fees promptly and courteously.

Want Something Different? Please Ask:

If you are looking for telephone sales training or telemarketing training that combines telephone sales techniques with new social selling methods, 'Build Business by Telephone' offers a reliable and flexible solution. Telephone +44 (0)1392 851500. Alternatively use the contact form here or send email to