Build Business by Telephone

Telephone sales training combining telesales techniques with social selling skills. Increase contact and conversion rates.

Telephone Sales Training

Maintain or renew sales career momentum through telephone sales training.

Participants take on workplace assignments in one to one or group briefing sessions and reconvene to review results, adjust their approach, and take on their next assignment. The programme can be spread over several months, condensed into longer intensive sessions, or delivered over two consecutive days.

Key Takeaways

  • Use social tools for qualification
  • Get introduced or referred
  • Create warm links from cold approaches
  • Have gatekeepers help you get through
  • Use voice mail to your advantage
  • Get through to decision makers more often
  • Increase dial to sale conversion rates

Typical Participant Comments

I really enjoyed this course. The cohesive progression through the call script was comprehensive and enlightening. From Data Capture

Interesting subject matter which was well presented by an excellent programme leader with great knowledge and enthusiasm From ACI

I learnt how to deal with situations that I would normally have given up on! From Montal

Just thought I'd drop you a line to say thanks for the last few days training. I found it really helpful and am spending some time this afternoon preparing some strategies to help with the cold-calling. Thought you'd like to know that, though it wasn't specifically a cold call, more a warm one, I turned around an 'I'm too busy' rejection and secured an appointment this morning! Who says training never works?! From Akibia

Programme includes:

  • Pre Course Questionnaire
  • Pre Work Preparation Guide
  • Personalised Assignments
  • In course materials
  • Online resources
  • Career long support
  • Lunchtime meals
  • Refreshments

Materials and resources

  • Preparation Guides
  • Framework Agenda
  • Self Study Guide
  • Accelerated Learning Guide
  • Course Slide-decks
  • Product and Service Benefits - Worksheet
  • Top Six Customer Questions - Response Worksheet
  • Top Six Customer Questions - Response Guide
  • Customer Service Case Study - Exercise
  • Recognising Thinking Style - Exercise
  • Hearing Sensory Language - Exercise
  • How to Read People - Guide
  • Call Planner - Template
  • Gatekeeper - Survey
  • Voice Mail Tactics - Guide and Examples
  • Breaking Decision Maker Preoccupation - Examples
  • Fob Off Excuse Turn Around Solutions - Worksheet
  • Fob Off Excuse Turn Around Solutions - Examples
  • Call Tracking and Benchmarking - Template

If you are looking for telephone sales training or telemarketing training that combines telephone sales techniques with new social selling methods, 'Build Business by Telephone' offers a reliable and flexible solution. Telephone +44 (0)1392 851500. We will be pleased to learn about your needs and talk through some options. Alternatively Send email to for a prompt reply or use the contact form here.